Seller Questions. Clear Answers.

No. Start by submitting the equipment.

Embellishr reviews the equipment, condition, documentation, ownership, lien position, marketability and overall project requirements before identifying the strongest available selling path.

Qualifying equipment may be accepted into Certified Pre-Owned. Equipment that is not appropriate for Certified may still be a strong Marketplace opportunity.

Resale value is based on more than the original purchase price. We consider the manufacturer, model, age, configuration, condition, operating status, included accessories, current buyer demand and comparable resale activity.

An appraisal is a professional opinion of current Fair Market Value — not a guaranteed sale price or an offer from Embellishr to purchase the equipment.

Yes. A standalone Fair Market Value Appraisal is available for $99 if you simply want to understand the current resale position of your equipment before deciding what to do next.

Purchasing an appraisal does not guarantee acceptance into Certified Pre-Owned or require you to list the equipment.

Under the standard Certified structure, the seller retains 82% of the final equipment sale price and Embellishr's Certified service fee is 18%.

That service fee supports the professional resale process, including representation, market positioning, marketing, buyer development, negotiation, transaction administration, inspection coordination, project management and applicable seller-side preparation.

Extraordinary or transaction-specific costs outside the ordinary Certified scope are communicated separately when applicable.

Marketplace works differently. You determine what equipment price you're willing to accept.

When you accept a buyer's offer — or the buyer accepts your counteroffer — that becomes the agreed equipment sale price. The applicable Marketplace service fee is paid by the buyer in addition to that amount rather than being deducted from your agreed seller price.

Seller-authorized project costs, lien payoffs or other amounts specifically applicable to the transaction may still affect the final amount payable to the seller.

No. Until an offer is accepted, you can generally review, counter or decline offers presented to you.

Once an offer is formally accepted and the transaction is secured, the sale moves into completion and the seller is expected to perform according to the accepted terms.

In many cases, yes.

If the equipment remains in production, it needs to stay in substantially the same condition represented in the listing. Material changes in hours, impressions, stitches, cycles, condition, damage, service status or included components should be disclosed promptly.

If something materially changes, tell us so the listing and buyer expectations can be updated before a transaction moves forward.

Do not materially alter the equipment or included package without communicating with Embellishr first.

Relocation, dismantling, component removal or changes to the equipment can affect inspection, marketing, removal planning and Certified qualification.

If a move is unavoidable, contact the team before the equipment is relocated.

Equipment should be kept commercially clean and presentable. Clean machinery photographs better, is easier to inspect and creates stronger buyer confidence.

For Certified equipment scheduled for professional disassembly, the machine and included components should be cleaned before the technician arrives. Excessive cleaning, additional labor, rescheduling or project work caused by equipment condition may result in additional charges.

Submit it anyway, but tell us its current condition and how the work was completed.

For Certified consideration, previously dismantled, relocated or crated equipment may require additional inspection, verification, correction, repacking or re-crating before it can remain eligible for Certified representation.

Marketplace may provide another path depending on the equipment and documentation available.

That's usually okay.

Original purchase documentation is helpful, but clear serial plate information is more important because it allows the equipment itself to be accurately identified and documented.

Submit any manuals, service records, sales documentation or other supporting information you do have.

A lien does not automatically mean the equipment cannot be sold, but it must be disclosed.

Depending on the transaction, Embellishr may require current payoff information, lender authorization, release requirements or other documentation before the equipment can transfer.

The seller remains responsible for the underlying debt and any payoff deficiency. Embellishr coordinates the transaction but does not assume or finance the seller's debt.

Before an offer is accepted, you generally have flexibility to decide whether to proceed.

Once a sale has been accepted and secured, the equipment should no longer be treated as simply available for withdrawal, repricing or sale to another buyer. Accepted transactions are expected to be completed according to their terms.

No equipment marketplace or brokerage can guarantee a buyer, sale price or closing date.

Embellishr's job is to professionally position the opportunity, create industry-specific exposure, build buyer confidence and provide the transaction structure and support appropriate for the selling path.

Once the transaction is secured, the applicable payment, documentation, equipment preparation, pickup and shipping process begins.

Certified transactions are professionally managed through the applicable seller-side preparation and transaction process. Marketplace transactions can add inspection, crating, freight, storage or other support where needed.

Seller proceeds are released according to the payment structure described above.