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Purchaser FAQ's

Our Purchaser FAQ's page for provides detailed answers to all your questions about buying equipment through Embellishr. Whether you need information on financing options, warranties, delivery processes, or installation and training services, you’ll find clear and comprehensive explanations here. Explore our FAQs to ensure a seamless and informed purchasing experience.

The Embellishr Advantage

1. Embellishr Service Advantage:
Our Service Advantage is backed by our Operational Inspection Program. We thoroughly review the integrity of the pre-owned equipment with the help of our Contract Technicians. If any parts need repair or replacement, our team will order and send the necessary parts your way for installation. Additionally, if any standard wear and tear parts are needed within the first 60 days from receipt of your equipment package, Embellishr will work with you to provide the necessary parts. We are committed to ensuring your pre-owned equipment operates smoothly and effectively, offering you reliable support throughout the process.

2. Network of Resources:
- Industry Leading Financing: We help you find the best rates.
- Industry Events & Classes:
Stay updated with news, discounts, and more.
- Select Supplies: Support your daily business needs.
- New Equipment Selections: Access the most up-to-date choices in the industry.

3. Select Equipment Package Rates:
Receive major perks when purchasing new or used equipment through Embellishr. From package freebies to complex package solutions at unbeatable prices, reach out to sales@embellishr.com to learn more.

What Makes Embellishr Different from Other Equipment Sellers?

Embellishr stands out by offering a comprehensive service package that ensures the quality and reliability of your purchase. Our extensive network, expert support, and commitment to customer satisfaction make us a trusted partner for your equipment needs.

Purchasing from unknown sellers or unprofessional brokers can leave you with potential costly repairs, no warranties, and bottomed-out pricing on premium brands, which usually indicates an issue with the machine that the seller may not be disclosing. Furthermore, independent sellers and unprofessional brokers may not satisfy any outstanding liens prior to your purchase, leaving you with their unresolved problems.

When purchasing through independent sellers, you often face the daunting tasks of equipment disassembly, custom crating, and scheduling freight or driving your own truck, which can cost you more time, money, and headache than anticipated. This can significantly minimize your return on investment from the start.

At Embellishr, we ensure all equipment undergoes a thorough operational inspection and is free and clear of any liens before our technicians arrive. We handle the disassembly, custom crating, and logistics, providing a seamless experience. Additionally, we manage the logistics of your project from start to finish and provide you with pertinent details like electrical, gas, air, and other specifications to ensure you're fully informed about your new equipment. This dedication to transparency and quality sets us apart, giving you peace of mind and a smooth purchasing experience.

What Benefits Do I Gain When Purchasing Through Embellishr?

Peace of mind is at the forefront of your experience. Recognizing the significance of these substantial business investments, we offer a secure environment for buying and selling pre-loved equipment, regardless of your business's size. Our commitment to providing a comprehensive value includes secure payment options, collaborations with leading industry financiers, a network of skilled Contract Technicians, insured dedicated freight services, professional teardowns, operational inspections, and crating. Additionally, our 60 Day Parts Warranty Program, available on select equipment, further enhances the assurance and value we bring, making your experience unparalleled in the market.

How Does Embellishr Verify Equipment Quality?

At Embellishr, we prioritize transparency and thorough verification. Sellers must provide detailed equipment specifications, along with clear pictures and videos showcasing the equipment in operation. We meticulously check serial numbers for manufacturing year, electrical specifications, and more. When our Contract Technicians arrive on-site for a professional teardown and crating, they conduct a detailed Operational Inspection to confirm the equipment is in good working order, as represented in the listing. If any components need replacement or repair, Embellishr promptly communicates with the Seller to ensure necessary actions are taken. This ensures that the equipment is handed over to new ownership with optimal operational functionality.

What Payment Methods Do You Offer?

We accept wire transfer, credit card, and ACH payments, as well as lender financing. Please note, credit card payments will incur a 3% processing fee.

What is the Next Step if I'm Ready to Purchase the Equipment?

To secure the equipment as 'sold,' a $5,000 Reservation Deposit is required. The remaining balance is due within 10 business days to complete the purchase. Once the invoice is paid in full, we will coordinate with an Embellishr Contract Technician to perform a professional teardown and crating and schedule the delivery.

How Do I Know the Teardown Cost for the Equipment I’m Looking to Purchase?

Our teardown and crating costs are included in the package price to provide streamlined, out-the-door pricing. Contact us at info@embellishr.com, and we will create a formal quote that includes the costs for teardown, installation, and inbound freight.

I've Received My Quote, What Are the Next Steps?

We're excited to move forward with your purchase! To secure your package, we require a $5,000 Reservation Deposit, marking the equipment as 'sold.' The remaining funds are due within 10 business days. We accept wire transfer, credit card (with a 3% processing fee), ACH payments, and lender financing. Please let us know your preferred payment method so we can finalize your order promptly.

Do You Offer Training for My Team?

Absolutely! We provide various training options through our Contract Technicians to ensure the success of your team. For more details and pricing, feel free to reach out to us at info@embellishr.com.

What if I'm Not Sure the Package I'm Looking for Will Work with My Shop?

No worries! Our team of experts is here to help. Schedule a free consultation with us Shop Package Consultation, and we’ll guide you through the best options tailored to your specific needs. We'll ensure you find the best equipment that fits seamlessly into your shop setup

What If I'm Searching for Something Specific Not Listed on Your Website?

No problem! Simply fill out our Wish List Request Form Here, and we'll be in touch as soon as we locate what you're looking for!

Is Installation Available for the Equipment I Intend to Purchase?

Absolutely! We currently offer installation services for all ROQ, M&R, and Workhorse equipment directly through Embellishr. For other premium and universal brands, installation is considered on a case-by-case basis. If installation for a specific brand is not currently offered by Embellishr, we can connect you with a Contract Technician. This allows you to negotiate installation terms directly with them to meet your specific requirements.

What If I Want to Purchase Pre-Owned Equipment but Can't Store or Receive It Immediately?

We recommend proceeding with the purchase of the item you desire, as each listing on our website is unique. Contact your Embellishr representative to explore options such as storage arrangements with the seller, bonded warehousing rentals, and more. This ensures you can secure the equipment you need now for future installation without any complications.

Why Do I Need a Forklift Onsite During the Equipment Receiving Process?

A Forklift is essential during the Receiving process due to the diverse shapes, sizes, and weights of capital equipment. Using a Forklift with a minimum rating of 5,000 lbs and 6' Fork Extensions ensures stability and support during offloading, minimizing the risk of damage. The responsibility of Receiving lies with the purchaser, and any damage incurred during this process is the purchaser's sole responsibility. Having a Forklift onsite reduces the likelihood of unnecessary damage. If you don't have a qualified Forklift technician, consider renting from local services to ensure a successful offloading experience.

What if I don’t want to open my crate within 24 hours of the equipment arriving?

To guarantee a smooth and transparent experience, we provide a Master Packing List detailing all items included in the shipment. Our technician, in collaboration with the seller, meticulously goes through this list during the inspection to confirm the accuracy of the contents.

We understand that uncrating and setup might be scheduled for a later date. However, our standard process requires customers to report any missing items within 24 hours of receiving the shipment. This timeframe allows us to swiftly address any discrepancies and ensure you have all necessary components for a successful setup.

Additionally, we wait the 24-hour period from receipt to pay the seller any final balance due. It's crucial to alert us within that timeframe, as final funds will be sent to the seller, and Embellishr will no longer be liable for any discrepancies.

Your understanding of this process is greatly appreciated, and we are here to address any questions or concerns you may have.