1. Embellishr Service Advantage:
Our Service Advantage is backed by our Operational Inspection Program. We thoroughly review the integrity of the pre-owned equipment with the help of our Contract Technicians. If any parts need repair or replacement, our team will order and send the necessary parts your way for installation. Additionally, if any standard wear and tear parts are needed within the first 60 days from receipt of your equipment package, Embellishr will work with you to provide the necessary parts. We are committed to ensuring your pre-owned equipment operates smoothly and effectively, offering you reliable support throughout the process.

2. Network of Resources:
- Industry Leading Financing: We help you find the best rates.
- Industry Events & Classes: Stay updated with news, discounts, and more.
- Select Supplies: Support your daily business needs.
- New Equipment Selections: Access the most up-to-date choices in the industry.

3. Select Equipment Package Rates:
Receive major perks when purchasing new or used equipment through Embellishr. From package freebies to complex package solutions at unbeatable prices, reach out to sales@embellishr.com to learn more.

Embellishr stands out by offering a comprehensive service package that ensures the quality and reliability of your purchase. Our extensive network, expert support, and commitment to customer satisfaction make us a trusted partner for your equipment needs.

Purchasing from unknown sellers or unprofessional brokers can leave you with potential costly repairs, no warranties, and bottomed-out pricing on premium brands, which usually indicates an issue with the machine that the seller may not be disclosing. Furthermore, independent sellers and unprofessional brokers may not satisfy any outstanding liens prior to your purchase, leaving you with their unresolved problems.

When purchasing through independent sellers, you often face the daunting tasks of equipment disassembly, custom crating, and scheduling freight or driving your own truck, which can cost you more time, money, and headache than anticipated. This can significantly minimize your return on investment from the start.

At Embellishr, we ensure all equipment undergoes a thorough operational inspection and is free and clear of any liens before our technicians arrive. We handle the disassembly, custom crating, and logistics, providing a seamless experience. Additionally, we manage the logistics of your project from start to finish and provide you with pertinent details like electrical, gas, air, and other specifications to ensure you're fully informed about your new equipment. This dedication to transparency and quality sets us apart, giving you peace of mind and a smooth purchasing experience.

Peace of mind is at the forefront of your experience. Recognizing the significance of these substantial business investments, we offer a secure environment for buying and selling pre-loved equipment, regardless of your business's size. Our commitment to providing a comprehensive value includes secure payment options, collaborations with leading industry financiers, a network of skilled Contract Technicians, insured dedicated freight services, professional teardowns, operational inspections, and crating. Additionally, our 60 Day Parts Warranty Program with Installation Purchase, available on select equipment, further enhances the assurance and value we bring, making your experience unparalleled in the market.

At Embellishr, we prioritize transparency and thorough verification. Sellers must provide detailed equipment specifications, along with clear pictures and videos showcasing the equipment in operation. We meticulously check serial numbers for manufacturing year, electrical specifications, and more. When our Contract Technicians arrive on-site for a professional teardown and crating, they conduct a detailed Operational Inspection to confirm the equipment is in good working order, as represented in the listing. If any components need replacement or repair, Embellishr promptly communicates with the Seller to ensure necessary actions are taken. This ensures that the equipment is handed over to new ownership with optimal operational functionality.

We accept wire transfer, credit card, and ACH payments, as well as lender financing. Please note, credit card payments will incur a 3% processing fee.

To secure the equipment as 'sold,' a $5,000 Reservation Deposit is required. The remaining balance is due within 10 business days to complete the purchase. Once the invoice is paid in full, we will coordinate with an Embellishr Contract Technician to perform a professional teardown and crating and schedule the delivery.

Our teardown and crating costs are included in the package price to provide streamlined, out-the-door pricing. Contact us at info@embellishr.com, and we will create a formal quote that includes the costs for teardown, installation, and inbound freight.

At Embellishr, we strive to provide the most accurate and up-to-date information on all equipment we represent. However, much like an odometer on a vehicle, certain equipment metrics can fluctuate between the initial listing and the final purchase. While we thoroughly review all documentation provided by sellers to ensure accuracy, key details such as impression counts, stitch counts, machine hours, and other usage metrics may change over time due to continued equipment use. We encourage buyers to reach out with any questions or requests for updated information before finalizing a purchase.

Note: All information is provided based on the latest available data from the seller at the time of listing. Any changes or variations are beyond Embellishr’s control as the equipment can still be actively in use. For more details or to request updated equipment information, please contact us at hello@embellishr.com.

We're excited to move forward with your purchase! To secure your package, we require a $5,000 Reservation Deposit, marking the equipment as 'sold.' The remaining funds are due within 10 business days. We accept wire transfer, credit card (with a 3% processing fee), ACH payments, and lender financing. Please let us know your preferred payment method so we can finalize your order promptly.

Absolutely! We provide various training options through our Contract Technicians to ensure the success of your team. For more details and pricing, feel free to reach out to us at info@embellishr.com.

No worries! Our team of experts is here to help. Schedule a free consultation with us Shop Package Consultation, and we’ll guide you through the best options tailored to your specific needs. We'll ensure you find the best equipment that fits seamlessly into your shop setup

No problem! Simply fill out our Wish List Request Form Here, and we'll be in touch as soon as we locate what you're looking for!

Absolutely! We currently offer installation services for all ROQ, M&R, Anatol, SAATI, Exile, Lotus and Workhorse equipment directly through Embellishr. For other premium and universal brands, installation is considered on a case-by-case basis. If installation for a specific brand is not currently offered by Embellishr, we can connect you with a Contract Technician. This allows you to negotiate installation terms directly with them to meet your specific requirements.

What is the 60-Day Parts Warranty?

Our 60-Day Parts Warranty on Pre-Owned Equipment provides limited coverage on main production equipment components for 60 days following installation when installation is completed by Embellishr or our authorized technicians.

This warranty is designed to support customers during the critical early phase of getting equipment fully operational in their shop.

When does the warranty apply?

The 60-Day Parts Warranty only applies when installation is purchased and performed through Embellishr.

If installation is not included in your purchase, the warranty does not apply unless explicitly stated otherwise in writing.

When does the 60-day period begin?

The warranty period begins on the date installation is completed by Embellishr or our authorized technician—not at the time of purchase or delivery.

What equipment is covered?

Coverage applies to primary production equipment, including:

• Automatic presses
• Dryers
• Core production machinery directly tied to printing or embroidery output

What is NOT covered?

The warranty does not apply to:

• Ancillary or support equipment (including but not limited to):
  -Exposure units
  -Washout booths
  -Screens, squeegees, or consumables
• Cosmetic issues
• Wear-and-tear components (bulbs, fuses, filters, etc.)
• Damage caused during shipping, rigging, or third-party installation (insurance on shipping would apply in transit damages)
• Electrical or air supply issues within the customer’s facility

Why is installation required for warranty coverage?

Installation ensures that:

• Equipment is set up correctly
• Electrical and pneumatic systems meet requirements
• Machines are tested under real operating conditions

Without installation by our team, we cannot verify setup conditions, which directly impact equipment performance. For that reason, warranty coverage is tied to installation.

What happens if I choose not to purchase installation?

If installation is not purchased:

• The equipment is sold as-is, verified operational at time of inspection
• No parts warranty is included (unless explicitly stated in writing)
• Any future service, troubleshooting, or repairs are the responsibility of the buyer

What if something stops working after delivery?

If installation was not included:

• We recommend working directly with the manufacturer (e.g., M&R) or a qualified technician
• We may offer guidance or introductions as a courtesy, but repairs and costs are not covered

If installation was included and you are within the 60-day window:

• Contact Embellishr immediately so we can evaluate and coordinate next steps

Does the inspection guarantee long-term performance?

No. Our Operational Inspection confirms that equipment is functioning at the time of inspection, but it does not guarantee future performance after:

• Transport
• Reinstallation
• Changes in electrical or air supply
• Ongoing use

Can warranty coverage be extended?

At this time, we do not offer extended warranties on pre-owned equipment. However, we may offer paid technician support or service coordination depending on your needs.

Key Takeaway

If you want warranty protection, installation must be included.

This ensures your equipment is properly set up, tested, and supported from day one!

We recommend proceeding with the purchase of the item you desire, as each listing on our website is unique. Contact your Embellishr representative to explore options such as storage arrangements with the seller, bonded warehousing rentals, and more. This ensures you can secure the equipment you need now for future installation without any complications.

A Forklift is essential during the Receiving process due to the diverse shapes, sizes, and weights of capital equipment. Using a Forklift with a minimum rating of 5,000 lbs and 6' Fork Extensions ensures stability and support during offloading, minimizing the risk of damage. The responsibility of Receiving lies with the purchaser, and any damage incurred during this process is the purchaser's sole responsibility. Having a Forklift onsite reduces the likelihood of unnecessary damage. If you don't have a qualified Forklift technician, consider renting from local services to ensure a successful offloading experience.

To guarantee a smooth and transparent experience, we provide a Master Packing List detailing all items included in the shipment. Our technician, in collaboration with the seller, meticulously goes through this list during the inspection to confirm the accuracy of the contents.

We understand that uncrating and setup might be scheduled for a later date. However, our standard process requires customers to report any missing items within 24 hours of receiving the shipment. This timeframe allows us to swiftly address any discrepancies and ensure you have all necessary components for a successful setup.

Additionally, we wait the 24-hour period from receipt to pay the seller any final balance due. It's crucial to alert us within that timeframe, as final funds will be sent to the seller, and Embellishr will no longer be liable for any discrepancies.

Your understanding of this process is greatly appreciated, and we are here to address any questions or concerns you may have.